SilverQuest Consulting

Donald's presentation was delightfully entertaining, engaging, and motivating. . . the evening was filled with laughter and enjoyment. As a direct result of a very satisfied audience, four members of the audience stepped up to volunteer their time and skills to the Dallas Section ASQ. Thank you, Donald!

Kiami Rogers, Chair, American Society for Quality Dallas Section 1402


Make Better Decisions


How do you make decisions in your organization? Is it consistent and effective? Peter Drucker, the ultimate management guru, says effective executives make decisions “as a systematic process with clearly defined elements and in a distinct sequence of steps.” Their decisions are based on the strategic plan and its priorities.

The best executives are not merely reacting and solving problems but moving the organization forward. They are making bold moves at the right time. Drucker says the elements of the decision-making process are:

  • Recognizing generic problems and applying general principles to solve them
  • Defining the minimum conditions or goals the decision has to satisfy
  • Determining what is “right” before making any adjustments or compromises
  • Converting the decision into effective action through delegation and accountability
  • Testing the decision continuously against actual events with feedback to evaluate the expectations of the decision

Making better decisions is also a function of Leadership Training. Leaders know the right questions to ask and how to find the answers. Leaders know the critical success factors of the business and the priorities of the business. Leaders constantly focus on results and make decisions that will enhance results. Personality Testing is a way to understand your strengths and weaknesses as it relates to decision-making. Process Improvement means streamlining the steps of decision-making to create efficiency and effectiveness.

At SilverQuest we can help you design and implement an effective decision-making process through various strategies. For more information see:

Strategic Plan Formation

Strategic Plan Execution

Scenario and Contingency Planning

Leadership Training

Process Improvement

Baldrige Criteria Implementation

Customer Relationship Management


The question “who needs to know?” rarely gets asked in most organizations. The answer to that question, however, is critical to organizational performance. Do you have a way to share critical information with your employees, managers, stakeholders, suppliers, and customers? We can help design a system that creates automatic and instantaneous communication so you have knowledge sharing and management.

An effective system of knowledge management means the people in your organizational network who have information bearing on critical decisions will have the skills and the motivation to share knowledge with the right people at the right time. We can help you develop a system to improve your communication and we can also help you develop key communication skills like public speaking and business writing.

Sometimes there are ethical barriers to communication. Employees are uncertain about their duties to various constituents and how to fulfill that duty. Ehtical training and a shared set of values can help address this troubling issue. If you want to improve communication in your organization, click on:

Public Speaking

Business Writing Services

Ethics Consulting

Group Facilitation